Public monitoring of the courts work of Ternopil region
Keywords:
judicial reform, monitoring, social survey, judiciary system, the quality of the court services, quality measurements, evaluation criteria, citizen report cardAbstract
The article contains the results of visitors survey of 20 courts of Ternopil region which was held by public organization “The intellectual headquarter of civil society” from November, 1 2015 to January, 15 2016 based on the methodology of citizen report cards that is an instrument of external quality evaluation of the court. Indicated research was held with the support of USAID project “Fair justice” and gave an opportunity to reveal an integrated assessment of the quality of the courts work of Ternopil region by such six criteria like availability of the court, convenience and comfort of being in the court, completeness and clarity of information, compliance of terms of the judicial consideration, the quality of work of court apparatus staff, the quality of judges work.
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